Return & Refund Policy

At Queenzy, we value your trust and aim to deliver quality products curated with care. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted only under the following conditions:

• Size-related issues

• Manufacturing defects

• Incorrect item received

Return requests must be raised within 3 days of delivery.

To be eligible for a return:

• The product must be unused, unworn, unwashed, and unaltered

• All original tags and packaging must be intact

• Items showing signs of wear, damage, stains, or misuse will not be accepted

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Products purchased on sale or discount

• Accessories (if applicable)

• Items purchased during clearance or special promotional offers

Exchange Policy

• Exchanges are allowed only for size-related issues, subject to stock availability

• If the requested size is unavailable, a store credit will be issued

• Store credit is non-transferable and valid for future purchases only

Refund Policy

• Once the returned product is received and inspected, the refund will be processed

• Refunds will be issued either to the original payment method or as store credit, as applicable

• Please allow 5–7 business days for refunds to be processed after approval

Cash on Delivery (COD) Orders

• COD orders are not eligible for direct cash refunds

• For approved returns on COD orders, a store credit or bank transfer will be issued after verification

• Customers must provide valid bank details (Account Name, Account Number, IFSC Code) for bank transfers

• COD charges (if applicable) are non-refundable

• Repeated refusal of COD orders may result in COD being disabled for future purchases

Shipping Charges

• Shipping charges are non-refundable

• For manufacturing defects or incorrect items sent by Queenzy, return shipping costs will be covered by us

• For size-related returns or exchanges, return shipping charges must be borne by the customer

How to Request a Return

To initiate a return, please contact us within 3 days of delivery with:

• Order ID

• Reason for return

• Clear images or video proof (mandatory for defect or incorrect item claims)

Contact Details:
📧 Email: thequeenzystore@gmail.com
📱 WhatsApp: +91-7770090934

Final Decision

Queenzy reserves the right to approve or reject return, exchange, or refund requests after inspection of the returned product.